Privacy policy

PRIVACY POLICY

Last updated: March 21, 2026

Auralis operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Auralis is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide to us, that we obtain automatically when you use our Services, and from third-party sources. The types of personal information we may collect include:

Contact Information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Financial Information:

  • Credit card numbers
  • Debit card numbers
  • Financial account information

Account Information:

  • Username and password
  • Security questions and answers
  • Preferences and settings

Transaction Information:

  • Items you view, add to cart, or purchase
  • Purchase history
  • Payment information

Communications:

  • Your communications with us, including emails, chat messages, and customer service inquiries
  • Your responses to surveys or questionnaires

Device and Usage Information:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Location data (with your consent)

SOURCES OF PERSONAL INFORMATION

We collect personal information from the following sources:

Directly from you: When you create an account, make a purchase, contact us, sign up for our newsletter, or otherwise interact with our Services.

Automatically: When you visit our website, we automatically collect certain information through cookies and similar technologies.

Third parties: We may receive information from third-party services such as:

  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers
  • Social media platforms (if you choose to connect your account)

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

Order Processing and Fulfillment:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Arrange for shipping and delivery
  • Process payments and prevent fraud

Customer Service:

  • Respond to your inquiries and requests
  • Provide customer support
  • Handle returns and refunds

Marketing and Communications:

  • Send you promotional emails and newsletters (with your consent)
  • Personalize your shopping experience
  • Show you relevant advertisements
  • Conduct surveys and gather feedback

Business Operations:

  • Improve and optimize our website and Services
  • Analyze trends and customer behavior
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Enforce our Terms of Service

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may share your personal information with the following categories of recipients:

Service Providers: We share information with third-party service providers who perform services on our behalf, including:

  • Shopify (our e-commerce platform provider)
  • Payment processors
  • Shipping and fulfillment companies
  • Email service providers
  • Marketing and analytics providers
  • Customer service platforms
  • Google Analytics (Google LLC): We use Google Analytics to analyze website traffic and user behavior. Google may transfer data outside the EU. Legal basis: consent. You can opt out via: https://tools.google.com/dlpage/gaoptout. Google's privacy policy: https://policies.google.com/privacy
  • Judge.me: We use Judge.me to collect and display product reviews. Judge.me may collect your name, email, and any photos you submit with your review. Legal basis: legitimate interest. Judge.me's privacy policy: https://judge.me/privacy

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

YOUR RELATIONSHIP WITH SHOPIFY

Our Services are powered by Shopify Inc. When you make a purchase or interact with our Services, your information is collected and processed by Shopify on our behalf. Shopify stores your information on secure servers and provides us with tools to manage our online store.

For more information about how Shopify handles your data, please review Shopify's Privacy Policy at: https://www.shopify.com/legal/privacy

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Correction: You have the right to request that we correct inaccurate or incomplete personal information.

Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

Objection and Restriction: You have the right to object to or request restriction of certain processing of your personal information.

Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Marketing Opt-Out: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at hola@auraliseurope.com.

EUROPEAN UNION RESIDENTS

If you are a resident of the European Union, you have specific rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

We process your personal information on the following legal bases:

  • Performance of a contract (to fulfill your orders)
  • Legitimate interests (to improve our Services and prevent fraud)
  • Consent (for marketing communications and analytics)
  • Legal obligation (to comply with applicable laws)

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function
  • Performance cookies: Help us understand how visitors use our website
  • Functionality cookies: Remember your preferences
  • Marketing cookies: Track your activity to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order information is typically retained for 7 years to comply with tax and accounting requirements.

SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. When we transfer your information internationally, we implement appropriate safeguards to protect your data.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business name: Auralis Owner: Ana Isabel Quintana Gonzalez Address: Covadonga, 15, 33690 Lugo de Llanera, Asturias, España Phone: 624 026 462 Email: hola@auraliseurope.com VAT number: ES11426065X